How do I create an account? 

You need to create an account before taking a course. Click on Menu Icon (Three horizontal lines) present on the top left of the Store Screen. From the opened menu, click on Login/Register button. Click on Sign Up. Enter your Email ID & Password to register for an account.

How do I use access codes?

You need to create an account on the app to use the access codes. After Successful login, click on the Menu Icon present on the top left of the Store Screen. From the opened menu, click on My Courses Button. On the opened screen, click on the Gift Icon present on the Top Right of the Screen. Enter your Access Code here. Respective Course will be added to your My Courses section.

How do I access my course?

After you have purchased the Course, the course will be added to your My Course Section. Click on the Course image to start the course. If you have purchased a membership, go to Dashboard, submit the form provided, and the course will be added to your My Course Section. 

I am unable to access the course, what should I do? 

Please check whether you are using the same email, which was used for purchasing/using the access code. Check for the course in your My Course section. If the course is still not available, please drop an email to namuplayhouse@gmail.com

I have issues with log in, what should I do?

You can click on Forgot Password link to reset your password from the login screen. We will send the new password to your registered email address. Try to login with the new password.
If the issue still persists, drop an email to namuplayhouse@gmail.com with the issue details.

How do I contact you?

If you have any inquiries or concerns regarding your membership, course enrollment, or any other matter, please feel free to contact us at namuplayhouse@gmail.com. 

Class Policy. 

All registrations are processed only after payment is completed. 

If payment is not completed, registration will be automatically canceled. If fewer than 3 participants enroll, the class will be canceled. In the case of cancellation, a full refund will be provided.

If a session is canceled because your coach is unable to attend on the scheduled time, we will attempt to reschedule that session at a time of your convenience. If we are unable to reschedule the session, you will be provided a refund in the amount of the current rate for the scheduled services.

Notice Period.

Full Refund. A 100% refund of the tuition fee will be given if cancellation is made 14 business days before the course starts. We will issue a refund to your original method of payment. Refunds will be processed within 7-10 business days of receiving the cancellation request.

Partial Refund. A 50% refund will be provided if cancellation is made 7 business days before the class starts. We will issue a refund to your original method of payment. Refunds will be processed within 7-10 business days of receiving the cancellation request.

No Refund. Refunds are not available after the first session has been held.

Special Circumstance. You will be charged for any session that you do not attend without previously notifying your coach of a session’s scheduled time. If you were unable to attend a session due to an extenuating circumstance, please email us at namuplayhouse@gmail.com.

How to Request a Cancellation or Refund

Contact: namuplayhouse@gmail.com

Required Information: Include the member's name, email address/ contact information, the name of the course, and the reason for the cancellation or refund.

One-Day Classes and Digital Content.

No refund for One-Day Classes. All purchases for one-day classes (e.g., Speaking and Discussion) are final sales and non-refundable. For a one-day class, there are no refunds, credits, or exchanges provided under any circumstances. 

Any digital content (e.g., online course or downloadable materials) is non-refundable once accessed or downloaded.

We recommend contacting us for assistance if you experience any issues receiving or downloading our products.

How does membership work?

Our membership is based on a recurring payment model. Your membership fee will be automatically charged to your chosen payment method regularly, by the payment plan you selected at the time of subscription (e.g., monthly, quarterly, or annually). This recurring payment will continue until you choose to cancel your membership. You may cancel your membership at the end of the current billing cycle on your dashboard.

Membership Refund Policy.

Yearly Membership:

• Cancellation within 30 Days: Members who cancel their yearly membership within 30 days of purchase are eligible for a full refund.
• Cancellation after 30 Days: Members who cancel after 30 days will receive a prorated refund based on the number of months remaining in the membership. A processing fee of $50 will be deducted from the refund amount.
• No Refund after 60 days: No refunds will be issued for cancellations made after 60 days of the membership start date.

Quarterly Membership:

• Cancellation within 7 Days: Members who cancel their quarterly membership within 7 days of purchase are eligible for a full refund.
• Cancellation after 7 Days: Members who cancel after 7 days but before the end of the current quarter will receive a prorated refund for the remaining time. A processing fee of $30 will be deducted from the refund amount.
• No Refund after 30 days: No refunds will be issued for cancellations made after 30 days of the quarter start date.

Monthly Membership:

• Cancellation within 3 Days: Members who cancel their monthly membership within 3 days of purchase are eligible for a full refund.
• Cancellation after 3 Days: Members who cancel after 3 days will not be eligible for a refund. The membership will remain active until the end of the current billing cycle.

Refund Request.

All refund requests must be submitted in writing via email to namuplayhouse@gmail.com with the subject line "Refund Request" and must include the member's full name, email address, membership type, and reason for cancellation. Upon approval of your refund request email, we will initiate the refund process within 48 hours. Refunds will be processed within 14 business days from the date of the approved request.

How do I contact you?

If you have any inquiries or concerns regarding your membership, course enrollment, or any other matter, please feel free to contact us at namuplayhouse@gmail.com.